Mailbox complaints

Law 2/2023, 20 February, regulates the protection of persons reporting on breaches of regulations and the fight against corruption.

The Ethics Committee will have the following functions:

· Interpret the code and provide solutions to the queries that are raised.
· Receive and evaluate communications related to the implementation of the code, including the issuance of opinions in cases of violation of this, involving records job.
· To manage the communications received, if applicable, to issue a decision.
· Raise the board of Directors any changes, clarifications and policy follow-up may be necessary for the correct application of the code.
· Prepare periodic reports, which evaluate the degree of compliance with the code of ethics, presenting relevant recommendations to improve their content, to facilitate its understanding, and to ensure its safeguarding.

Communication procedure:

The Grupo Servidis makes available to its employees, by using this procedure, a confidential channel for reporting on actions or behaviors that may be considered to be contrary to the principles set out in the code of ethics.

The Ethics Committee is empowered to take measures on its own initiative or at the request of any employee or group of interest are properly identified.

Every member of the Group or any person belonging to a group of interest has the capacity to report possible violations of the code of ethics observed in any of the Group companies or their employees. This procedure ensures the preservation of the identity of the person who informs on a behavior abnormal. In addition, employees can use this procedure to raise concerns or suggest improvements in the existing systems in the Company, in connection with the matters referred to in the code of ethics.

The Ethics Committee is committed to addressing and resolving any matter that is present, who is subjected to its jurisdiction.

To be able to give a valid complaint must be met, as a minimum, the following requirements:

· Contents of the complaint and evidence, or evidence in support.
· Person or persons to whom he imputed to the facts reported.

The Ethics Committee shall review the information provided and shall carry out appropriate investigations. After evaluating the results, this committee will decide whether the complaint is admissible or not, and if so, it shall inform the Committee of Prevention of Crime.

Employees are required to report to the Ethics Committee when they have founded, reasons to suspect the commission of an irregularity, violation of laws or the code of ethics of the Group.

Corporate responsibility

The Grupo Servidis reaffirms its commitment to the principles of corporate social responsibility by participating actively and voluntarily in the promotion of social and economic development. A fundamental pillar of our business is to ensure the social integration of groups with particular challenges in access to employment, as well as the labour inclusion of people with disabilities and groups at risk of social exclusion.

Our approach to corporate social responsibility encompasses a variety of actions, including both the training of the employees as the promotion of reconciliation between work and family life. These principles form an essential part of our corporate vision, reflecting our continuing commitment to the positive impact in the society.